Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

David M
I purchased a Jeep Cherokee from the Car Outlet, the service we got from Ash was next to none, he made us feel welcome and was very honest and he was very patient with us, that was on Sunday the 9th 4 days later my partner went back and purchased the Merc E class convertible purely because of Ash, Ash is a valuable asset to the company it is without a doubt i would recommend the car outlet to anyone when purchasing a car. thank you so much Ash.
Mark H
We found the people at Car Outlet approachable and professional. They inspired confidence - they were completely dedicated to a happy and successful outcome to the purchase. They have an impressive stock and knowledge of MPVs. We would recommend Car Outlet to anyone
Simon W
Professional and fast, the team were great and the work undertaken as promised was complete with covering documentation.
Viorrey S
The Car Outlet were absolutely amazing! I'm from the Isle of Man and they were able to bring the boat up to the Liverpool docks for me so I could take it on the boat. I had the car RAC tested as I was concerned as I wasn't able to see there vehicle in person or take it for a test drive. The garage was nothing but helpful and were in contact at every stage. When the car arrived it was beautifully clean and they had sorted all the paperwork for me and it was effortless. We took it on the boat and we were very happy when we got home we realised that we couldn't tax the car so They were able to tax the car for me in the uk which I then reimbursed. Which was fantastic. Unfortunately 12 days later the clutch cylinder valve went which wasn't covered by the warranty. They were nothing but triumphant in sorting it out for me and paid the bill. I would highly recommend the car outlet and I was highly impressed with their professionalism and honestly throughout the whole buying process. Thankyou!
Apurva U
Very transparent dealer. I generally don't trust car dealers easily as I have had few bad experienced in the past but this time the experience was different. I recommend everyone to visit The Car Outlet if you are looking for a used car. Thanks guys.
Kathy W
Excellent service, they really go the extra mile to make the whole process of buying a car easy and straight-forward. I was very nervous and anxious about buying, it can be very confusing with all the different options and all the details: model, year, mpg, trade in, checks, finance - it can be very intimidating. The staff at The Car Outlet took the time to explain things to me and were really friendly and helpful. I got the car I wanted at an excellent price, what more could I ask for? I will most definitely be using them again.
Maurice G
Having looked at a number of vehicles at other companies we made contact with The Car Outlet. We found a company that prides itself in helping the customer find what they require. A very good experience.
James Lyon
Great service, quick and efficient and good advice on warranty options
Vicki Harvey
Excellent customer service throughout the whole process of buyer my 9-seater. Steve was so helpful and professional and couldn't have done anymore to help us. Dan was also great when taking us out on the test drive. Ash had been very helpful during all the phone conversations I had leading up to us buying the car. Well done Car Outlet it was a pleasure doing business with you.
Simon Hockley
Really good dealer friendly and helpful deal was done with no drama.would definitely recommend
Kelly L
So glad we found a reliable garage. Excellent service received from start to finish.....after a bad experience previously, I was skeptical about buying a new car. Steve made me feel at ease, though, and helped us find the right car for us. There was no pressure and I will definitely be a returning customer!
Chris A
Excellent product and excellent customer service would try them again
Shared Times ltd
We purchased a Kia Sedona for our business and we could not be happier with the service from The Car Outlet. The salesmen were not pushy at all, just extremely helpful. We questioned if the cambelt had been changed and they could find no record of it so they offered to include a cambelt change in the service and new MOT prior to purchase. No charge was made for this. They also re-touched the scuffed paint on both front and rear bumpers at no cost to us. After we had paid a holding deposit, the car was immediately taken off their website so there was no chance of a sale to someone else. We found them to be very open, honest and friendly so the whole process was really nice and straightforward. We highly recommend the Car Outlet to anyone looking for an MPV.
Tim Guest
Outstanding service and assistance. Staff went the extra mile to help me in my circumstances. Tailored service.
Kevin Morriss
I found the salesman very helpful and the quality of the cars outstanding
Daniele Vozza
Mazda 5 Sport This is the third vehicle I bought from a garage during my life, but none as good as this one! I have found them helpful, friendly and professional. The mpv on stock were very clean and well presented as well as mine! Would definitely recommend them! Dany
Matthew Bourne
Very helpful and friendly staff great choice of vehicles

Aimee Cox
So helpful, never kept badgering you to buy a car, let you go around looking at as many cars as you liked, highly recommend
Ian Hughes
Why cant more Dealers work in this way? From start to finish an excellent service meaning we can highly recommend Ash and Steve from The Car Outlet. It started well with a sales discussion for a Renault Grand Espace that was not pushy in any way. Then once we had bought the car we had a couple of minor tweaks that needed resolving which were handled wonderfully and swiftly by Ash. Honestly cant recommend these guys enough
Sharon Munns
Just brought a car today and the customer service was excellent. The car was ready as promised with all the paperwork completed. Ash the sales manager/director was patient, polite and fair and have already recommended this car sales garage to family and friends.
Rita Mendes
From the start Ash was very helpful. Experienced and honest sales team. We purchased a vehicle with no problems and feeling confident that The Car Outlet would help us if any issues came up. Thank you!
Jordan Dimarucut
Bought a 2007 Chevrolet Captiva a month ago from the Car Outlet. They were really helpful without being pushy. Gave me confidence with the purchase as it is my first time buying a second hand vehicle. The vehicle is running superbly and customer service is impecible. Would highly recommend
Wayne Okines
A thoroughly excellent trader. Experienced sales team. No pressure to buy. The vehicle I purchased was top quality. Full genuine service history. Valeted to showroom standard. I've only had the vehicle one day so far, but I left feeling 100% certain The Car Outlet would help me if there turned out to be any issues. Thank you!
Mark Waters
I would buy another car from these guys, car was exactly as advertised, had a nice long test run. Clean tidy and in mint condition. Developed a windscreen wiper problem on day 2, and they booked it straight in and fixed no questions asked. I would described these guys as good old fashioned sales men, I would recommend without hesitation.
Estera Chhabra
The Car Outlet staff are an absolute experts in what they do. We were afraid to buy another car due to bad experiences in The past. The Car Outlet gained our trust instantly just looking at their reviews. The staff made sure we were happy with everything and re-assured us with support for The First 12 months after The purchase. I am grateful I have been listened to and provided with an excellent service. Thank you The Car Outlet- you do a Great job!
Robert Jeacock
Excellent, I strongly recommend The Car Outlet. Great guys, great car. I recently bought a 2011 Peugeot 3008 from here, the car was low mileage and immaculate inside and out, just like new. After a couple of weeks though I noticed a small section of the rear defroster was not working. The Car Outlet took the car straight in for repair and replaced the rear window under their free 3 month warranty. That's what I call worry free motoring. I cannot fault the service and will certainly use them again in the future.
Richard Wakeford
Absolutely fantastic service at Car Outlet. We were really pleased with every aspect of our experience, from initial contact, to knowledge of vehicles to customer care. Thoroughly recommend.
Natalie Arnold
Fantastic service.. so friendly helped me every step of the way in finding the car I wanted and sorting out finance for me, thank you so much Ash and Steve for your patience, I will definitely be back and will let my family and friends know all about you
Graham Hall
Friendly staff, excellent service and their cars are spotless. Went the extra mile for me as I needed my car the same day. Highly recommend them!
Helen Hawkes
Highly recommend. I found the staff friendly and helpful. The staff made the process easy, as I can be fussy and they answered all my questions clearly. I am so happy with my car and I would definitely recommend them
Sabrina Ferretti
I'm absolutely delighted with this car dealer!!! Everything has gone smoothly and they have been very supportive and friendly from the start. Found a vaste choice of cars, all in perfect conditions and at very good reasonable price. Surely it worths a visit. Highly recommended!
Kalu Alaezi
Was a very warm welcome by The staff when we went to test drive a Peugeot 3008, brilliant customer service that led to the eventual purchase of the vehicle,smooth transaction,brilliant staff,would definitely be recommending to friends & family
Emma Pritchard
I highly recommend The Car Outlet, after visiting many local dealers, this was by far the best for choice and service. Ash was fantastic throughout the process, it was great to deal with a sales person who is knowledgeable and honest, he also really helped me out with the loan of a courtesy car while we were waiting for delivery. I will always return to The Car Outlet for future car purchases and would recommend anyone looking for 7 seats / MPV to make a visit.
Gift Ekwegh
Very wonderful people and always willing to assist customers.I will surely recommend them to people I know for excellent customer care.
Country Cars
From start to finish very helpful and easy to deal with
Danielle Girard
Choosing and deciding what car to buy was difficult because being a childminder I need a vehicle that is reliable and I need a dealership I can trust and go back to if I have any problems at short notice. After several weeks in and out of different dealerships the Car Outlet was by far the best experience. Ash & Steve were both friendly, not pushy and gave advice on different types of cars. I had read their reviews on Auto Trader, Car Gurus & their website and they are all positive and I can see why. Even happy to give verbal reviews about this dealership if anyone is nervous about dealing these guys. 5* stars
Joshua Jacob
The guys at The Car outlet are really friendly and helpful. Made buying our new car and very easy and quick experience. Would recommend to everyone.
Samantha Whayman
An excellent local car dealership which meet every expectation and need.
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Justin Leacy
We dealt with Ash and I can say he was not only professional, but responsive, upfront and thankful to have dealt with him. The car has had 2 minor issues, since the Purchase and again Ash has been nothing short of Excellent. These issues have been resolved and would definitely recommend taking a trip to the car outlet in your quest for a car. Justin
David Hilling
Fantastic from the Start. Ash was very helpful. We had a list of minor bits and pieces to be sorted before a deal was made. True to his word, Ash sorted everything. We had been looking for a 7 seater for a while, then we found that the Car Outlet specialised in 7 Seaters, and were competitively priced. Made the journey down to see a vehicle and we were made to feel very comfortable, all the team down at The Car Outlet were very helpful. Highly recommended. Thank You
Tolulope Osobu
I had a nice experience with The Car Outlet . I thought that the sales guys were really helpful and provided clear answers to my questions
Oludele Osobu
i had a fantastic experience with The Car Outlet in Dartford. The staffs were very supportive all through from the time when I started to search for a car of my choice , even till present as I continue to contact them for advice regarding my car maintenance .
Dayo Fasaye
The Car Outlet is a great place to buy a car that fits for purpose, they have a wonderful professional customer service and salesmen Steve and Ashley are very helpful throughout the whole process, and such an attribute makes you want to go back again and again in which I did as I introduced my sister-in-law, her friends and my daughter.
Joy Toweh
Me and my husband went in to The Car Outlet expecting to purchase a used vehicle. We didn't actually want to consider a fairly used vehicle thinking it was out of our price range. Steve and Ash took their time to give us all of their options and were never pushy. We ended up getting a fairly used car that We love and can afford. I highly recommend The Car Outlets"
Ibram Kabia
Very good customer service I ever had. Well happy
Anthony Sneedon
Very informative salesman named Ashley done what he said he would do. 1st class company
Geoff Harris
We would not hesitate to recommend buying a car from here - not only because of the choice of vehicles available but more importantly the high standard of service that we received from Ashley throughout our time spent with him. 5* experience throughout. Mr Harris
Philip Richardson
Nice team and a good price on a great car! Happy.
Dan Dowdell
Great selection of stock, had just what I was looking for.Ending up buying something a little bit more in price but had a great deal overall.Ash and the team were great to deal with highly recommended company good service five stars
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Gavin Badrick
Fantastic range of MPV AND SUV vehicles to choose from, sales guy Ash was very easy to talk to, very professional and a pleasure to deal with, throughout the whole process of purchasing my car was very happy with the car outlet. Would highly recommend
Philip Richardson
Nice team and a good price on a great car! Happy.
Srij Syed
Ash and Steve from the Car Outlet were fantastic throughout the car buying journey and supported me throughout. They even stored the car until I was ready to purchase it as I was moving house in the same time. They also helped with the finance and serviced/MOT the car prior to delivery. What a fantastic service! I thoroughly recommend the CAR outlet and Ash and Steve were just brilliant! Many thanks Ash
Marc Barratt
Ashley and Steve were so friendly and helpful. The cars on the site were well cleaned and looked really good, was also impressed with the service too, they picked me up from Dartford station and dropped me back. Fully recommend this dealer exceptional customer service. Thanks too you all
Srij Syed
Ash and Steve from the Car Outlet were fantastic throughout the car buying journey and supported me throughout. They even stored the car until I was ready to purchase it as I was moving house in the same time. They also helped with the finance and serviced/MOT the car prior to delivery. What a fantastic service! I thoroughly recommend the CAR outlet and Ash and Steve were just brilliant!
Jessica Watson
I recently bought a car from Steve at The Car Outlet. The car was exactly as described, was very well prepared for me to view and had been given a service and new MOT. The buying process was very relaxed and I enjoyed dealing with Steve. I would buy another car from Steve. I rate The Car Outlet experience FIVE STARS.
Victory Fasaye
Very helpful and really took what kind of car I wanted into consideration. They were very informative and the process was so smooth. All very friendly staff and very approachable & most importantly, I LOVE my new car!
Robert Moon
Very helpful Smooth sale, would highly recommend also had a phone call a week later to check everything was ok. Top class service
Bernard Fagan
Excellent friendly service.Any problems are sorted out.Best car sales around.
Illy Berisha
Very happy with service, great choice of motors
Rachael Grainger
Fantastic experience with very professional staff!

Karen Izzard
After buying & returning a car from a previous dealer I was apprehensive at buying any car so when I was recommended to go to the car outlet I searched on line to see if the had the car we wanted & then called to see if I could book an appt. on arrival Steve was lovely & very genuine, the car was out for viewing & we were left to view without interruption, we had a test drive & we agreed any minor faults would be rectified before pick up. Due to work commitments it was agreed the car would be delivered to us, it was on time & in immaculate condition. Even after the warranty steve is still happy to help & offer advise . 100% recommend
Richard Harfield
I've recently bought two vehicles from car outlet and I'm very happy they were very helpful and polite
Temitayo Oguntoyinbo
Good customer service . I am really enjoy my car. Good performance, economy, comfort, seven seaters and spacious for family.
Leonidas Ieronymides
I purchased a second hand car doing it fro a distance so did not actually see the car before i purchased it. The dealer and in particular Ash, were very responsive and fully cooperative. True to their word. The process was smooth with no surprises. I have the car for 2 months now with no issues.
Helen Maybury
These guys are amazing. They sorted teething issues with the car very quickly and booked it in for repairs with no quibbling. They were happy to deliver the car to home/work when required to fit in with me. I'm very impressed and would buy here again.

Christine Blackwell
Great experience with this company. I bought a Toyota Verso at a very reasonable price and I love it! They were very helpful and when I needed aftercare they were more than happy to help. I will be taking my car back for services and mots to this company.
Serif Konuralp
This is the 2nd vehicle I have purchased from here, the guys are trustworthy and their selection is like no other. Only one place to buy your car in Kent.

Lee Walsh
Been looking for a new vehicle for over 2 months now, eventually met both Ash & Steve at "The Car Outlet" & straight away I knew we were dealing with genuine people who cared about their customers. An absolutely pleasure to deal with.
Bernard Fagan
Was dealt with by the young gent, Ash. He was very professional and delivered the car in absolute perfect condition as promised. I couldn't speak highly enough of Ash & my experience at "The Car Outlet"
Khan Majid
Good service & great cars - I was recommended by my colleague who is employed by Uber.
Grant Reeves
Went to view 2 vehicles, ended up driving away in another - With so much choice, it's a great place to visit to get an idea & find a car that suits your needs.
Susan Rizzo
Visited the Car Outlet on 3 or 4 occasions as they have so much choice. I am childminder, highly recommended for all families or anyone with several children.
Michael Hadjipavlis
Was looking for a local garage that I can trust and that will provide me with sales aftercare. The Car Outlet ticked all the boxes and even offered to deliver the car for me.

Town & Country Ltd
Travelled all the way from Ireland as I needed a long wheel based van. Great service & even picked me up from the airport.

Simpson Charlton
Not your typical salesman, both Ash & Steve were patient throughout as we were very indecisive. They both helped me with my decision and gave fantastic advise.

Thanks
Four Spices Ltd
I needed a 9 seater for transfer my staff to and from my restaurants & I have to say both Steve & Ash were fantastic is finding the most practical vehicle for my needs. I will return when I next need a vehicle.

Thanks guys
Jack Mills
Ash was very helpful & helped me with the finance of a new car. 1 very happy customer.
Colin Brown
Travelled a long distance to purchase this car, main reason reason was that they have such a large selection of cars.
Andrew Goble
Great service & fantastic finance options to fit within my budget - Highly recommended.
Calvin Wakefield
Great selection of cars and delivered when promised. A pleasure to do business with
Laura Naden
Very polite & most importantly trustworthy people at The Car Outlet, my sister purchased a car only last month, both of us are absolutely thrilled with our new cars :-)
Vicky Manoj
Recommended by a friend. Friendly staff & very accommodating
Justin Meyer
Steve helped us pick the perfect vehicle for our growing family. Very professional and comes highly recommended.
Jamie Gaff
Ash was efficient throughout & made us feel comfortable. Good work
Ruban Rasaraham
I was recommended by a friend who is also a taxi driver. Great choice of cars & reasonable prices.
Megan Tjasink
What a great choice of cars, drove 3 hours to get here however was well worth the journey. Ash was brilliant.
Ben May
Very busy location, but never too busy to be ignored. Ash was helpful and always found the time to help with any questions.
Oludele Osobu
I'm the 4th member of my family to buy a car from here, we are looked after very well.
Zuzanne Cooper
Not your typical salesman, the guys at "The Car Outlet" really care & help with your selection. I visited the on 3 occasions and each time they were very accommodating. Unbelievable choice of cars.
Christine Garrison
Great service
Daniel Skinner
Great choice of cars, such a large selection & very helpful. Pleasure to deal with.
Twice Recall
Dealt with both gentleman & know very well. We have purchased several cars from here & will continue to do so.
Nicola Mooney
Steve helped me choose between 4-5 cars I was interested, nothing was too much and he helped me feel at ease. Thanks Steve
Genette Flatman
Most genuine salesman I've ever met. A pleasure to do business with.
David Atkin
During a busy period, Ash was calm and managed to find the time to answer all questions I had. Great selection of cars - come highly recommended.
Oscar Kronbergs
Efficient work from the guys. Competitive prices & good finance options. Thank you
Terence Nolan
I am a returning customer & shall return again. Great customer service on both occasions.
Youiel Gill
Good customer service - Friendly & helpful (Ashley)
John WIlliams
Ash couldn't of been any more helpful. Professional service & helped me choose the right car for me.
Graeme Collie
A very comfortable experience, dealt with professionally throughout.
Tolu Osobu
Steve was really helpful in looking for a car for me, came across as trustworthy and professional. Overall a good experience with him and the dealership.
Mark Pavitt
Overall a very pleasant experience dealing with the Car Outlet. Great car & great price
John Stephens
Steve was very helpful, we were initially recommended by friends and we will also recommend. The only place I will go back to buy another car.
Hayley Davis
Despite during a very busy Saturday morning, Steve & Ash both went the extra mile and helped me choose the perfect car for me. Would definitely recommend